Refund & Returns Policy
Last updated: May 2026
At Cutout Kings, every product is custom-made to order using your personal photos and specifications. Because of the bespoke nature of our products, our refund policy reflects this at a clearly defined stage in the production process.
Your Artwork Approval — The Decision Point
Before we cut, print, or produce anything, we send you a digital artwork proof for review and approval. This is your opportunity to:
- Check the cropping, composition, and cutout shape
- Review colours, sizing, and proportions
- Request adjustments to the artwork
- Confirm you are completely happy before production begins
Once you approve the artwork proof, production commences and the order becomes non-refundable. This is the point at which materials are committed and your product enters the production queue.
Refunds Before Artwork Approval
If you wish to cancel your order before approving the artwork proof, you are entitled to a full refund. Please contact us as soon as possible at hello@cutoutkings.com.au with your order number.
Refunds After Artwork Approval
Once the artwork proof has been approved by you and production has commenced, we are unable to offer a refund except in the following circumstances:
- Manufacturing defect — the finished product differs materially from the approved artwork (e.g. incorrect size printed, structural damage upon arrival)
- Damaged in transit — if your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery
In these cases, we will offer a replacement, reprint, or full refund at our discretion.
Change of Mind
We do not accept returns or offer refunds for change of mind after artwork approval, as each product is uniquely produced for you and cannot be resold.
Photo Quality
The quality of the final cutout depends on the resolution and quality of the photo you provide. We will advise you at the artwork stage if we have concerns about image quality. If you approve the artwork and proceed with a lower-resolution image, we cannot be held responsible for the print quality outcome.
How to Request a Refund
To request a refund or raise a concern, please contact us at:
Email: hello@cutoutkings.com.au
Please include your order number and a description of the issue. We aim to respond within 1–2 business days.
Australian Consumer Law
Our policy is in addition to, and does not limit, your rights under the Australian Consumer Law. Where goods are found to have a major failure, you are entitled to a replacement or refund. For more information visit accc.gov.au.